Background

Amigo Pallets, with locations in Miami and Punta Gorda, Florida, is the premier full-service pallet provider for Florida and beyond. Since opening in 2010, Amigo Pallets has focused on more than just pallets—they’ve built lasting relationships through dependability, a helpful disposition, and a relentless commitment to improvement. Guided by their mission “To Be There When We Are Needed” and their vision to “Be a Path for Growth,” Amigo Pallets has steadily expanded their service area. To support this growth and enhance internal workflows, Amigo Pallets partnered with Boon to implement technology and automation solutions that eliminate manual processes and optimize operations, ensuring they continue to deliver exceptional service to their customers.

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Challenges

After an initial discovery session, Amigo Pallets and Boon identified several operational bottlenecks where the Automated Order Entry agent could deliver impactful improvements:

• Time-consuming manual data entry: The operations team manually entered order details from invoices and confirmations into their system, requiring 2-3 minutes per order. This amounts to hours of manual effort spent on repetitive tasks.
• Human error: Manual data entry introduced errors into the order system, leading to downstream issues in order fulfillment and customer service.
• Operational inefficiencies: Errors and time delays reduced productivity and added unnecessary labor costs, limiting Amigo Pallets’ ability to scale operations.

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Solution

To address these challenges, Boon implemented the Automated Order Entry agent for Amigo Pallets. This solution extracts order data directly from invoices and rate confirmations and automatically populates it into Amigo Pallets’ order management system, eliminating the need for manual data entry. Key features of the implementation included:

• Data automation: Automating the extraction and entry of order details into the system, reducing manual intervention.
• Error reduction: Minimizing the potential for data entry mistakes by ensuring all information is processed accurately.
• Seamless integration: The Automated Order Entry agent integrated smoothly with Amigo Pallets’ existing systems, ensuring a quick and efficient onboarding process.

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Results

The results of implementing the Automated Order Entry agent were both immediate and measurable:

• Automated Order Entry: Over 200 orders have been processed automatically, requiring only spot-checking for accuracy. Only a few orders require manual intervention due to exceptions.
• Time Savings: The time to process an order decreased from 2-3 minutes to under 1 minute —a reduction of more than 60%. This saved the operations team several hours every month.
• Operational Efficiency: With the automation in place, Amigo Pallets avoided hiring additional staff despite increased order volumes, freeing up resources for strategic projects.

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Conclusion

Implementing Boon’s Automated Order Entry agent has been a transformative step for Amigo Pallets. The time savings and error reduction have not only streamlined daily operations but also allowed the company to focus on scaling their business without increasing labor costs. By embracing automation, Amigo Pallets is now better positioned to meet growing customer demands while maintaining the high level of service that has been their hallmark.

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