Background

Bluegrass Dedicated is a Bowling Green, KY-based third-party logistics company offering a full range of warehousing and transportation management services, including 100 trucks in their dedicated fleet. 

Bluegrass Dedicated attributes its success over the years to being an early adopter of industry-leading technology to automate their in-house processes. Partnering with Boon AI, Bluegrass leverages cutting-edge technology to optimize their logistics operations, delivering efficient, dependable service while staying true to their mission of excellence in regional transportation.

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Testimonial

“I could say for sure that the order entry piece has probably saved on average about five to six hours per week for our team manually entering those orders. Boon automation allows our team to be on the phone talking to our customers and talking to our drivers and just be more customer oriented as opposed to doing data entry.”

- Nissy Trombly, IT Manager at Bluegrass Dedicated

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Challenges

After an initial discovery session, Bluegrass Dedicated and Boon identified several operational bottlenecks where Boon’s Automated Order Entry Agent could deliver impactful improvements:

• Time-consuming manual data entry: The operations team at Bluegrass Dedicated manually enters order details from invoices and rate confirmations into their system. 
• Human error: Manual data entry introduced errors into the system, causing downstream issues in dispatching, billing, and customer service.
• Operational inefficiencies: The combination of errors and time delays added unnecessary labor costs and limited Bluegrass Dedicated’s ability to scale effectively.

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Solution

To address these challenges, Boon implemented the Automated Order Entry Agent for Bluegrass Dedicated. This solution extracts order data directly from invoices and rate confirmations, automatically populating it into Bluegrass Dedicated’s order management system, eliminating the need for manual data entry and reducing operational inefficiencies. Key features of the implementation included:

• Data automation: Automating the extraction and entry of order details into the system, drastically reducing manual effort.
• Error reduction: Ensuring data is processed with near-perfect accuracy, minimizing order entry mistakes.
• Seamless integration: The Automated Order Entry Agent integrated smoothly with Bluegrass Dedicated’s existing systems, enabling a quick and efficient onboarding process.

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Results

The implementation of Boon’s Automated Order Entry Agent delivered immediate and measurable results:

• Automated Order Processing: Over 130 orders per week are processed automatically, with only occasional manual intervention required for exceptions.
• Time Savings: The time to process orders decreased significantly, saving the operations team 10 hours saved per week.
• Operational Efficiency: Bluegrass Dedicated was able to reduce its weekly manual order entry workload, freeing up time for team members to focus on higher-value tasks. 

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Conclusion

Implementing Boon’s Automated Order Entry agent has been a game-changer for Bluegrass Dedicated. By saving 10 hours of manual effort per week, Bluegrass Dedicated has significantly enhanced its operational efficiency and scalability. Reduced errors and streamlined processes have further bolstered productivity, allowing the team to focus on growth and improved customer service. Boon’s innovative solution has positioned Bluegrass Dedicated to meet increasing customer demands while maintaining a high level of operational excellence.