Support
We're here to help you get the most out of Boon
Whether you're setting up your first bid, troubleshooting a takeoff, or figuring out how to roll Boon out across your preconstruction team, the fastest path to an answer is right here.
Email support→Typical response time: within one business day
Pick the fastest path for what you need
Existing customer
Email support@getboon.ai with your account details, project name, and a short description of what you're seeing. Screenshots or a link to the affected drawing set help us move faster.
Evaluating Boon
If you're comparing Boon for your team and want a walkthrough on your own drawings, book a call with the sales team. It's the quickest way to see whether Boon fits your workflow.
Already inside Boon
Logged in to the product? Ask the Boon Agent directly in Slack or Teams. It can answer product questions, surface documentation, and hand off to a human when needed.
What to include when you write in
- Your account or company name. So we can find your workspace and see the same view you're seeing.
- The project or file involved. A bid name, drawing filename, or a link to the plan set gets us to the problem quickly.
- What you were trying to do and what happened instead. A one-sentence description of the expected outcome is worth more than a long report.
- A screenshot or short clip if you can. Especially for anything visual in a takeoff, bid summary, or scope-gap review.
Talk to sales
Not a customer yet, or looking at Boon for a new team or region? A 30-minute walkthrough on your own drawings is the fastest way to get concrete answers.
Book a demo →Or email sales@getboon.ai
Security or compliance question?
Boon is SOC 2 Type II with single-tenant and on-prem options, and we never train on customer data. For security disclosures, procurement questionnaires, or DPIA/DPA requests, email security@getboon.ai or start on our trust page.
See trust & security →